Refund policy

Returns

Please note we can only accept refund requests from the United States only. Unfortunately all orders outside the United States are final. Our policy lasts 30 days for purchases made on Pandamony.toys. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We cannot accept returns for product purchased at other retailers. To be eligible for a return, your item must be unused and in the same condition that you received it. It must

also be in the original packaging.

To request a return, please send the following information in an email to:

weloveourcustomers@pandamony.toys

Name:

Product(s) being returned:

Quantity(s) being returned:

Order Number from Pandamony.toys:

Reason for return:

Once we have received your form, we will issue you a Return Material Authorization Number (RMA#) along with instructions on how to return the item(s). You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 60 days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at weloveourcustomers@pandamony.toys.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.